At JuniorTurtle, we strive to ensure your utmost satisfaction with every purchase. However, we understand that sometimes returns are necessary. Please review our return policy below:

1. Returns

• We accept returns within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• To initiate a return, please contact our customer service team at www.juniorturtle.com/contact with your order number and reason for return. Our team will provide you with instructions on how to proceed.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a 7 business days.

2. Damaged or Defective Products

• In the unfortunate event that your item arrives damaged or defective, please contact us immediately at www.juniorturtle.com/contact. We will require photos or videos of the damaged or defective product for assessment. Please ensure to provide the unpacking video for faster returns/exchanges and refunds.

• Upon verification, we will offer you a replacement or a refund, depending on your preference and product availability.

• We may also request the return of the damaged or defective item. If so, we will provide you with a prepaid shipping label for the return.

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3.Cancellation Before Dispatch:

• Orders can be canceled only before they have been dispatched from our warehouse.

• To cancel an order before dispatch, please contact our customer service team as soon as possible. You can reach us via www.juniorturtle.com/contact .

• We will make every effort to accommodate your cancellation request before the order is dispatched. Once the order has been dispatched, it cannot be canceled.

• Refunds for canceled orders before dispatch will be processed according to our refund policy.

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4. Contact Us:

• For any inquiries regarding returns, refunds, or damaged products, please reach out to our customer service team at www.juniorturtle.com/contact. We are committed to resolving any issues promptly and ensuring your satisfaction.

Please note:

• Shipping costs are non-refundable, except in cases where the return is due to a damaged or defective product.

• We reserve the right to refuse returns that do not meet the above criteria.

• Thank you for choosing . We appreciate your business and look forward to serving you again in the future.

• Sincerely,JuniorTurtle Team